Privacy policy
Last updated: 8 November 2026
This policy explains which personal data we collect when you visit suitearrow.com (the “Website”) or use its forms, why we collect it, who receives it and what rights you have. It does not cover data processed inside the SuiteArrow software on behalf of our customers, which is governed by the customer agreement and its data processing terms.
1.Who is responsible for your data
The controller of the personal data described in this policy is:
- Company name: ...
- Registered office: ...
- Registration number: ...
- E-mail: contact@suitearrow.com
- Data protection officer or representative, if any: ...
2.What data we collect
Demo request form. First name, last name, work e-mail address, company, company size, number of freelancers you work with, the modules you are interested in, your message if you write one, and your agreement to this policy.
Contact form. First name, last name, e-mail address, company if you give it, the subject of your message, your message, and your agreement to this policy.
Technical data. When you visit the Website, our hosting provider automatically records technical information needed to deliver and secure it: IP address, date and time of the request, page requested, browser type and referring page.
Language preference. If you switch between English and French, a cookie remembers your choice. See our cookie policy.
Audience measurement. ... (to complete once the measurement tools are chosen. No audience measurement or advertising tool is used on the Website at the date of this policy.)
We do not ask for sensitive data. Please do not include any in your messages.
3.Why we use your data and on what basis
| Purpose | Data | Legal basis |
|---|---|---|
| Answering your demo request or message, preparing a quote | Form data | Steps taken at your request before a possible contract, and our legitimate interest in answering enquiries |
| Sending you a confirmation that we received your request | First name, e-mail address | Our legitimate interest in confirming receipt |
| Keeping the Website running and secure, preventing abuse | Technical data | Our legitimate interest in the security of the Website |
| Remembering your language | Language cookie | Our legitimate interest in showing the Website in your language |
| Audience measurement | ... | Your consent |
We do not sell your data. We do not use the data you send through the forms for marketing unless you have agreed to it separately.
4.Who receives your data
Your data is read only by the members of our team who need it to answer you. We also rely on the following service providers, who process data on our behalf and under our instructions:
- Website hosting: Vercel Inc., United States (vercel.com).
- E-mail delivery of the form requests: ....
- Audience measurement: ... (none at the date of this policy).
We may also disclose data when the law requires it, or to establish or defend legal claims.
5.Transfers outside your country
Some of our providers, including our hosting provider, are based in the United States or may process data there. Where data is transferred to a country that does not offer an adequate level of protection, we rely on appropriate safeguards: ....
6.How long we keep your data
- Demo requests and messages: ... after our last exchange, unless a business relationship follows, in which case the customer agreement applies.
- Technical data: kept by our hosting provider for the period set by its own retention rules: ....
- Language cookie: one year.
7.Your rights
Depending on the law that applies to you, you have the right to:
- access the data we hold about you and receive a copy of it;
- have inaccurate data corrected;
- have your data deleted;
- restrict or object to its processing, including processing based on our legitimate interest;
- receive the data you provided in a structured, commonly used format;
- withdraw your consent at any time, where processing is based on consent, without affecting what was done before.
To exercise these rights, write to contact@suitearrow.com. We may ask you to confirm your identity. You also have the right to lodge a complaint with the data protection authority: ....
8.Security
The Website is served over an encrypted connection (HTTPS). Form requests are sent by e-mail to our mailbox over an encrypted connection and are not stored in a database on the Website. Access to our mailbox is limited to the people who need it.
9.Changes to this policy
We may update this policy, for example when we add a tool to the Website. The date at the top of this page shows when it was last changed.
10.Contact
For any question about this policy or your data, write to contact@suitearrow.com.